info@woodbrothers.eu

0911 491 621

FAQ

Frequently asked questions

How is the map installed?

You can easily hang the map using the double-sided installation tape, which is also included in the package.

In the case of permanent installation, for example on uneven walls, we recommend using glue.

In order to ensure geographical accuracy, we recommend installing the map according to the instructions and installation mock-ups included in the package

When will my goods arrive?

The goods are usually delivered within 5 working days from the day of ordering.

In the event that the delivery of the ordered goods is extended, you will be informed about this via e-mail.

If your ordered goods are late or have not arrived, do not hesitate to contact us.

How to proceed with complaints?

If you decide to return the goods, follow the steps below:

    1. Download the return form - FORM
    2. Send the form together with the goods to the address:

woodbrothers.eu, Komárno 1025/12, Čachtice 916 21, Slovakia,

Do not send the goods on delivery! In that case, we will not accept the goods!

We will return the money to the account that you indicate in the form within 7 working days after the delivery of the package.

What is in the package?
The package includes a 3D map, a map divided into several parts, accessories to the map (names of oceans, planes, ships, whales), double-sided mounting tape, installation models and installation instructions.
Where can the map be seen?
You can see the map in our store at: Komárno 1025/12, Čachtice We look forward to your visit on weekdays until 3:00 p.m., or at an agreed time after a telephone appointment
Do you have a question? Write to us via:

CONTACT FORM